786bet's Privacy Policy

1. Introduction

786bet is an online betting and casino platform serving users in Bangladesh. This Privacy Policy explains what information is collected when you use the 786bet website or mobile app, why it is collected, how it is used, and the steps we take to keep your information secure.

This policy works alongside 786bet's Terms and Conditions. By creating an account or continuing to use the platform, you are considered to have agreed to the terms set out in this policy. If you disagree with any part of this policy, please stop using our services and let us know through the available contact channels.

786bet believes that earning users' trust over their data is the foundation of a long-term relationship. We are therefore committed to maintaining full transparency at every stage of data collection.

2. What Information We Collect

786bet collects only the information necessary to operate the service and improve your experience. The information collected falls into two main categories:

2.1 Information You Provide Directly

When you create an account on 786bet, make a deposit or withdrawal, or contact our support team, you directly provide the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may create an account)
• Mobile number and email address
• Password (stored in encrypted form)
• Documents submitted for identity verification (national ID card or equivalent)
• Financial transaction details: account numbers related to bKash, Nagad, Rocket, Upay, or bank transfers
• Content of conversations with the support team

2.2 Information Collected Automatically

When you use the 786bet platform, certain information is collected automatically:

• Device information: device type, operating system, browser version
• IP address and approximate geographic location
• Login and logout times, session duration
• Pages visited, click patterns, and usage behaviour
• Information collected through cookies and similar tracking technologies

3. How We Use Your Information

Collected information is used only for the purposes listed below. 786bet does not sell personal information to third parties.

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions and maintaining records
• Providing bonuses, promotions, and VIP benefits
• Offering customer support via 24/7 live chat and email
• Monitoring suspicious activity to maintain platform security
• Identifying technical issues and improving platform quality
• Meeting applicable legal obligations

4. Data Retention and Security

4.1 Retention Period

786bet retains your information for the entire period your account is active. Even after an account is closed, certain information may be retained for a reasonable period to meet legal or regulatory requirements. Once that need ends, the information is securely deleted or anonymised.

4.2 Technical Security Measures

786bet uses several technical measures to protect your information:

• SSL encryption — all data transmitted between the website and server is encrypted
• Password hashing — stored passwords are never kept in plain text
• Two-factor authentication (OTP) — an additional layer of security for logins and financial transactions
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access policy — only authorised staff can view relevant information

4.3 Response to a Data Breach

If a security breach occurs and there is a risk that your information has been affected, 786bet will notify you as quickly as possible by email or app notification. Immediate technical steps will also be taken to limit any damage.

5. Sharing Information with Third Parties

786bet does not sell your personal information to third parties for commercial purposes. However, limited sharing may occur in the following cases as part of normal service operations:

• Payment processors: Necessary information is shared to complete transactions through bKash, Nagad, Rocket, Upay, and approved banks
• Identity verification services: Information required for account verification may be shared with approved services
• Technology providers: Technology partners involved in running the platform may process certain information — they are bound by privacy agreements consistent with this policy
• Legal obligations: Information may be disclosed in compliance with a valid order from a competent court or government authority

The third parties listed above receive only the information necessary for their specific function. 786bet maintains data protection agreements with them.

6. Cookies and Tracking Technologies

The 786bet website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help the platform remember your preferences and personalise your experience.

6.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security — the platform will not function properly without these
• Functional cookies: Used to remember language preferences, game settings, and other personalised settings
• Analytics cookies: Collect aggregate statistics to understand how the platform is used and to make improvements

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may disrupt login and transaction functions.

7. Your Rights

As a 786bet user, you have the following rights over your own information:

• Right to access: You can request to know what information is stored about you
• Right to correction: You can request that incorrect or incomplete information be corrected
• Right to deletion: In certain circumstances you can request that your information be deleted — however, this may not be possible where legal obligations or active disputes are involved
• Right to restrict processing: You can request that the use of your information be limited for specific purposes
• Right to portability: You can request a copy of your information in a structured format

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time. For more general questions, you can also visit our FAQ section.

8. Protection of Minors' Information

786bet's services are intended only for persons aged 21 or above. We do not knowingly collect personal information from minors. If a person creates an account using false information and this is subsequently confirmed, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child has accidentally created an account, please contact our support team immediately.

9. Marketing Communications and Notifications

If you give your consent at the time of registration or later through your settings, 786bet may inform you about promotional offers, bonus notifications, and platform updates via email or SMS. These may include:

• Notifications about weekly and seasonal bonus offers
• Information about new games or features being launched
• Notifications about VIP tier upgrades and cashback
• Special offers on cricket and other sports events

You can opt out of these marketing communications at any time — by clicking the "Unsubscribe" link at the bottom of an email, by changing your account notification settings, or by contacting the support team. However, essential notifications related to transactions cannot be turned off, as these are necessary for the security of your account.

10. External Websites and Services

The 786bet platform may occasionally reference third-party services. This Privacy Policy applies only to 786bet's own platform. Third-party websites or services have their own privacy policies, for which 786bet is not responsible. You are advised to read their respective policies before using any external service.

11. Changes to This Policy

786bet reserves the right to amend this Privacy Policy at any time due to business needs, technological changes, or legal requirements. Users will be notified of significant changes by email or through a platform notification.

The updated policy will take effect from the date it is published on the website. Continued use of the platform after a change is made will be taken as your agreement to the updated policy. You are therefore advised to review this page regularly.

To learn more about 786bet, visit our About Us page, which contains detailed information about the platform's mission and values.

12. Contact Us

If you have any questions about this Privacy Policy, a data-related request, or a complaint, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.